Terms & Conditions

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This is a template Terms & Conditions page for a UK convenience store. Replace the placeholders (company number, VAT number, email) and have it reviewed by a solicitor before publishing — this is not legal advice.

1. About us

This website is operated by HeyRock ("we", "us", "our"), a convenience store based at 79 Bounds Green Road, London, N22 8DF, United Kingdom.

Company registration number: [Insert Company Number]
VAT number: [Insert VAT Number, if applicable]

2. Use of this website

By using our website you agree to these terms. You must be at least 18 years old to purchase age-restricted products such as alcohol, tobacco, or knives.

3. Products and pricing

All prices are shown in GBP (£) and include VAT where applicable.
We make reasonable efforts to ensure product descriptions, images, and prices are accurate, but errors may occasionally occur — we will correct these and notify you before dispatch if it affects your order.
Product availability is subject to stock. If an item is unavailable after you order, we will contact you with a substitution option or refund.

4. Orders and contract

Placing an order is an offer to buy. A contract is formed only when we confirm and dispatch your order. We reserve the right to refuse or cancel an order, for example due to stock issues, pricing errors, or failed age verification.

5. Age-restricted products

Alcohol, tobacco, vapes, and knives are sold only to customers aged 18 or over. We operate a strict "Challenge 25" policy — the delivery driver or in-store staff may request valid photo ID, and we reserve the right to refuse the sale or delivery of these items if age cannot be verified.

6. Payment

Payment is taken securely via our payment provider at the time of order. We do not store your full card details.

7. Delivery

See our Delivery Policy for delivery areas, costs, and timings.

8. Cancellations and returns

See our Returns & Refunds Policy for details on your right to cancel, and exceptions for perishable and age-restricted goods.

9. Liability

We are not liable for indirect or consequential losses arising from use of our website or products, except where such liability cannot be excluded by law (e.g. death or personal injury caused by our negligence, or fraud).

10. Intellectual property

All content on this website, including logos, text, and images, is owned by or licensed to HeyRock and may not be reproduced without permission.

11. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact us

HeyRock, 79 Bounds Green Road, London, N22 8DF
Phone: +44 7448 072821
Email: mobeenabdul06@gmail.com